Even though First Direct Financial maintains a large network of over 5,000 representatives nationwide, we keep strict guidelines on all staff to give the best-in-industry customer service. We have found that doing so in such large numbers is actually not overly difficult. We treat every member of our vast network like family, and meet with each one regularly throughout our week. Our Scottsdale headquarters is home to our corporate offices and entails an atmosphere of positively enriched employee lives. We feel strongly that this has been the key to our success.
Your 100% complete satisfaction with your merchant account is our primary goal here at First Direct Financial. We are certain we can get you the lowest possible rate on your processing.
Unlike other companies, First Direct Financial will never force you to use one piece of equipment over another. We not only offer most terminals and point-of-sale systems available on the market, we can also reprogram your existing equipment in most cases.
If you have not yet noticed, First Direct Financial holds customer support and satisfaction at an extremely high level within the company. Therefore, in most cases you will be issued a local associate in your region to take care of your needs in person for the life of your account with us! There is no hidden charges for this service to you. It’s simply the way we feel business should be done.
With hackers more sophisticated than ever, encryption is no longer a reliable option for data protection. First Direct Financials partner programs elevate payment security to a new level by combining Point-to-Point Encryption (P2PE) with a patented tokenization process and PCI-certified vault storage.